Concentrix
Email Specialist, Chat Support, Phone Support and Data Entry Keyers
• Managed computer-based platform with multiple applications, including, multitasking, chatting and messaging to maintain effective communication with customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Remedied issues quickly and within parameters of company-mandated policies and procedures.
Alorica
Customer Service Representative
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
City Treasurer’s Office
Adminastrative Assistant
• Completed research, compiled data, updated spreadsheets and produced timely reports.
• Completed research, compiled data, updated spreadsheets and produced timely reports.
